Terms & Conditions

Cleveland Residences may change, update or delete the Booking Terms and Conditions without prior notice.

We reserve the right to change these terms & conditions from time to time. If guests are in breach of any of these terms & conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

All Bookings are subject to these Terms.

We accept the following methods of payment: credit cards: American Express, MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron, Maestro, JCB, Solo.

Before your check-in date we will automatically authorise anticipated incidentals between the amount of £150 and £400 to cover “additional charges” (see below) as a security deposit for the duration of your stay against your credit/debit card, using the same card details provided at the time of making your booking.  Failure to charge your credit/debit card for the authorised amount before check in or obtain correct card information for the purpose of authorising a security deposit, may result in your booking being cancelled and bound by the cancellation policy of your booking. This charge will automatically be released within 7 days of your checkout date, subject to any additional charges. 

Additional Charges:

Additional charges include, but are not limited to: breakages, damages (including within the apartment itself and common areas of the property), extra cleaning and further accommodation charges incurred during your stay, including failure to vacate the apartment at the checkout time. These additional charges will be deducted from the security deposit and any balance on the security deposit will be refunded. 

We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.

All outstanding charges must be paid for in full before checkout . If staying for multiple nights we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

We may cancel your booking at any time with immediate effect by giving you written notice (which includes email) if:

• you do not pay us when you are required to do so; or
• you break the contract between us in any other material way.
  If we cancel your booking where you are at fault, we reserve our legal rights in respect of your breach of contract.
• we have to make any changes or cancellation to your booking where we have deemed necessary. You will receive a full refund for your booking if you have not yet checked in or a partial refund for any remaining nights on your booking. 

Events Outside Our Control:

We may also cancel your booking if an event occurs which is outside of our control, including but not limited to the following:

an act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo or blockade. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your stay, we will refund your payment to you; or
• if you have not yet paid for your stay, you will not have to make any payment to us.

Except as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations which is caused by an event outside of our control.

This does not affect your statutory rights.

By making a booking with us, you agree to adhere to the following house and booking rules:

• our official check-in time is 3PM for direct bookings. 
• checkout time is by 10 am.
• no-shows will be cancelled within 12 hours of the check-in time on the check-in date. To prevent cancellations, please let us know in advance if your journey is delayed. There are no refunds for no-shows, and you will be liable to pay any amounts outstanding on your booking. 
• please respect our quiet hours and keep noise at a minimum, especially between 9pm and 9am. 
• no additional guests are allowed to stay in the apartment other than the guests your booking was made for. 
• strictly no parties or gatherings are allowed. 
• no pets are allowed in the building or any space within the building, including the apartment. 
• If your booking is for 3 or more guests, all guests must be members of the same family (unless you have received written confirmation from us otherwise). 
• smoking is strictly not permitted anywhere on our premises, and failure to comply with this rule will incur a £500 fine. 
• please note that this property does not configure as a serviced apartment, and cleaning services are not provided throughout your stay.
• please do not allow any delivery people inside the building. Kindly collect your orders at the entrance of the building. 

Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 9pm and 9am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes.

Guests are responsible for their visitors.

All apartments are only to be used as temporary accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists, now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period, you will be charged the appropriate accommodation charges for the continued period of occupation.

The maximum number of guests in an apartment is determined by the number of guests stated on your booking, at the time of booking. If the maximum number is exceeded, then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

All children (a person under 18 years of age) staying at our properties must be accompanied by an adult and must be supervised by an adult at all times. 

All of your personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request or at our web site www.clevelandresidences.co.uk

We will not be responsible for the loss, theft or damage of any property and personal belongings on the premises. 

We are not responsible for loss, damage or theft of cash, jewellery or other valuables left unattended in our premises. You are advised to ensure you have the relevant insurances in place. 

Where facilities are available for storage of luggage, these are left at the owner’s risk. 

WiFi access is available in all our properties free of charge. The WiFi service provided is an open and public service. We are not in any way responsible for your use of the WiFi service.

We will make every effort to ensure that guests enjoy a peaceful stay; however, we cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage to telephone, broadband/internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption, we will endeavour to rectify such services within a reasonable period of time at our apartments.

We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we are in breach of these Terms for reasons within our control we will only be liable for losses which are direct losses and are a reasonably foreseeable consequence of that breach.

We will not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

• loss of income;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management, office, or other time.

Routine maintenance is carried out regularly; however, occasionally we may need access to your apartment to carry out essential maintenance. We will normally give you 24 hours’ notice, except in the event of an emergency during which we would require immediate access and would not be required to give you any prior notice.

We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment, including the fire evacuation procedure on the back of your apartment door.

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer then under these Terms you and the Company both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your booking and/or stay at the relevant property. We retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. 

If any provision or part provision of these Terms is deemed invalid, illegal or is for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us, the Company, to enforce our rights or remedies under these Terms or otherwise shall not be construed as a waiver by the Company of those or any other rights or remedies.

All rights of the Company not expressly granted in these terms and conditions are reserved.

If you require further information or have any questions regarding your Booking or these Terms then please contact us. 

email: hello@clevelandresidences.co.uk

Phone: +44(0)207 402 7000