Terms & Conditions


“Company” “us” or “We” means Cleveland Residences Limited, Company number 15356769  whose registered office is at 26 Cleveland Gardens, London, W2 6DE
“Booking” means a booking for accommodation, and/or any other services or items made with us.
“Contract” means your Booking, these Terms and Conditions, and any other terms and conditions stated to apply to your Booking.
“Terms” means these terms and conditions.
“Website” means https://www.clevelandresidences.co.uk, or any other website owned or operated by us.


All Bookings are subject to these Terms.

You must be at least 18 years old to make a reservation.

At the time you make your Booking, and at check-in, you must supply us with your credit/debit card details. We will take your credit/debit card details and by asking us to accept the Booking you authorise the use of this card for any sums which become owing to us.

When you book you will be informed of any minimum length of stay, the amount of any deposit and any cancellation charges. Other conditions may apply which will be specified when you make your Booking.

We have the right to require full payment in advance, or to require you to pay us a deposit at the time you make your Booking, in some circumstances or if the Booking includes the supply of certain items or services. No Booking will be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

Please make sure that the details of your Booking are complete and accurate before you confirm your Booking. We will not be liable for any delay or non-performance if you provide us with incorrect, or insufficient information. If you think that there is a mistake in your Booking or if you require any changes to a Booking please contact us immediately to discuss.


We accept the following methods of payment: credit cards: American Express, MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron, Maestro, JCB, Solo. For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID. At the time of check-in we will authorise anticipated incidentals between the amount of £200 and £400 for the duration of your stay against your credit/debit card.  Failure to provide your credit/debit card upon check in, may result in your booking being cancelled. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.

All outstanding charges must be paid for in full on check-out . If staying for multiple nights we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Our Right To Cancel

Your breach
We may cancel your Booking at any time with immediate effect by giving you written notice (which includes email) if:

  • you do not pay us when you are required to do so; or
  • you break the contract between us in any other material way.
    If we cancel your Booking where you are at fault, we reserve our legal rights in respect of your breach of contract.

Events outside our control
We may also cancel your Booking if an event occurs which is outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation). In this case we will contact you to let you know as soon as possible and:

  • if you have already paid for your stay, we will refund your payment to you; or
  • if you have not yet paid for your stay, you will not have to make any payment to us.

Except as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations which is caused by an event outside of our control.

This does not affect your statutory rights.

House Rules

  • Our official check-in time is 4 PM. If the apartment is not ready by the time of your arrival, we will gladly store your luggage.
  • check-out time is by 10 am. After that, we are happy to store your luggage for the day;
  • no-shows will be cancelled 24 hours following the date of check-in. To prevent cancellations, please let us know in advance if your journey is delayed;
  • please respect our quiet hours and keep noise at a minimum, especially between 9pm and 9am;
  • no additional guests are allowed to stay in the apartment other than the guests your booking was made for;
  • parties or gatherings are strictly not allowed;
  • pets are not allowed in the building;
  • smoking is strictly not permitted on our premises, and failure to comply with this rule will incur a £150 fine;
  • for your safety, a fire alarm test is conducted by our team every Wednesday afternoon;
  • please note that this property does not configure as a serviced apartment, and cleaning services are not provided throughout your stay.
  • please do not allow any delivery people inside the building. Kindly collect your orders at the front door;


All children (a person under 18 years of age) staying at our properties must be accompanied by an adult and must be supervised by an adult at all times.
Additional charges may apply. Please check at the time you make your Booking if require costs or extra beds.


Assistance animals are accepted provided you notify us in advance.

Personal Information

All of your personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request or at our web site www.clevelandresidences.co.uk

Limitation Of Liability

We will not be responsible for the loss or damage of any property left at the property other than as required under Local London Authorities Act 2004 or any other applicable law.

We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we are in breach of these Terms for reasons within our control we will only be liable for losses which are direct losses and are a reasonably foreseeable consequence of that breach.

We are not responsible for loss, damage or theft of cash, jewellery or other valuables left unattended in our premises.

We will not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

  • loss of income;
  • loss of business;
  • business interruption;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of reputation and/or goodwill; or
  • wasted management, office, or other time.

Applicable Law And Jurisdiction

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer then under these Terms you and the Company both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your Booking and/or stay at the relevant Hotel. We retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


If any provision or part provision of these Terms is deemed invalid, illegal or is for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us, the Company, to enforce our rights or remedies under these Terms or otherwise shall not be construed as a waiver by the Company of those or any other rights or remedies.

All rights of the Company not expressly granted in these terms and conditions are reserved.

Contact Us

If you require further information or have any questions regarding your Booking or these Terms then please contact us +44(0)207 402 7000 or email: hello@clevelandresidences.co.uk

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